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|Guest •||November 20, 2019|
I stayed here back in January of this year and I have to say it was great from beginning to end. Their accommodation is out of this world. They are really pleasant and attentive. Exactly what you need when you are trying to vacation. I loved that. The best part was getting room service as part of your stay (all inclusive). I didn't get the chance to roam around the hotel much but it is beautiful! The only thing I can I say that was inconvenient is that it is away from central Puerto Vallarta and the cabs are what is most expensive. It was a hassle to be driving back and forth. Other than I loved my stay here
|Guest •||November 20, 2019|
Amazing Anniversary Trip!
We just returned from our 6th visit at Casa Velas and are already planning our return. I have done reviews each visit so I will try not to say the same things. If you are interested in this resort, please feel free to read our other reviews. Then definitely book this place!! Because we were celebrating our anniversary I wanted to surprise my husband with some special things. I sent an email to the concierge and every single request was fulfilled. They are always willing to go above and beyond. They do things for you before you even know you need it! Since we were there in January 2019, some changes have occurred. Some are big changes, some small but they all make the resort just that much better. There are new towel racks around the main pool and Beach Club. No more searching by the bar to find extra towels. At the beach club, the wrought iron on the upstairs balcony was replaced with glass. There are always fresh flowers in the restrooms. The toilets are now dual flush, great for water savings. There is a new electronic activity board in the common area outside the lobby. New nightly dinner specials were added at Emiliano's, Greek night and Hindu Night. Also, new vegan and gluten free menus were added. This trip was the first time there was a wedding during our stay. It was a 3 day event. The resort did an amazing job keeping the group active with planned events and keeping our days relaxing and quiet. There was only one day that the group had free time and approximately 150 people joined us around the pool. They set up a BBQ and extra bar. They put up a volleyball net and lots of extra chairs. Since it was our anniversary, we decided the hotel set up this party for us and we joined in!! It was a very fun party. Just a couple examples of what makes this resort so special. One evening I wasn't very hungry and wanted something light. Maybe a shrimp meal. Unfortunately, shrimp wasn't on the menu. I asked the wait staff if there was anything they could do. The head of the kitchen staff came out and said he would make me a special light meal. It was perfect and exactly what I wanted. There are so many people who make this resort feel like home. I have mentioned several outstanding people in my prior reviews. I must mention a couple people that continue to do an outstanding job and must never leave this resort. First is Bernardino at Emiliano's. He is there for late lunch and dinner. I have never felt so special as when we had the good fortune to be at his table (which we usually requested). For our anniversary, he set up a beautiful table complete with flowers, champagne and our favorite wine. He should be commented for his attention to detail, kindness and caring for each and every guest. Also, the hostess, Vianey was such a ray of sunshine each day. She always was so welcoming and her smile could light up a room. This review would not be complete without mentioning the very best manager we have ever met, Geraldine. Her attention to detail and overall commitment to excellence is second to none. She has made many positive changes to the resort and continues to do so. I can't wait to go back next year to see what's new. Geraldine also welcomes feedback, good and bad. Her daily goal is to ensure that all guests are comfortable and happy. I could go on and on, but I think you get the picture. There are so many things to like about this resort. You will be pampered beyond belief. Do not hesitate to book a trip to Casa Velas. You will not be sorry. Thank you Casa Velas, until next time
|Guest •||November 12, 2019|
A World-Class Boutique Resort
My wife and I spent a week at Casa Velas boutique resort celebrating our 41st wedding anniversary. This was our first visit to this facility. The site proved to be so outstanding that we will return next year for another week's stay. As an all-inclusive, the presentation and quality of the food was gourmet level. The resort's staff members take noticeable pride in their work as they go out of their way to make guests immediately feel they are a part of the Casa Velas family. We wish to extend a special thank you to the following exceptional staff members who provided us with one of the most memorable weeks of our life: Daniel and Jorge - Food servers at the Ocean Club Miquel, Rogelio, and Marco - Concierges Gerardo - Pool waiter who provided the most outstanding "pampering" we have ever received! Angelina - Housekeeping Geraldine - Manager - She clearly has her "thumb on every pulse," making certain that the facility is run to perfection in every way possible. Gracias to all of you for an unforgettable week! Fondly, Jay and Robin Cohe
|Guest •||November 11, 2019|
EXCELLENT PROPERTY WITH THE GREATEST OF STAFF.
Everything was perfect, from the time we checked in to the time of leaving.The food was the best we have experienced. The staff made our vacation one of the best. We say a special thank you to our concierge, to (Pablo and the crew) from the restaurant, the friendly faces at the check in, the room cleaning services,etc. CASA VELAS management should be proud of their staff