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|Guest •||January 19, 2020|
Just returned home from Casa Velas. This was my second visit to this resort and I was not as pleased as I was with my first time. Breakfast buffet was below average. The lunch and dinner at the restaurant was average. Dinner at the beach had the view to make up for the average meal. The staff at the pool and beach club very attentive. Spa was nice and Imelda gave me a wonderful massage. The beauty of this resort was the staff and that has not changed and how quiet and respectful the majority of the guests are. Unfortunately, a young group of people came in for a wedding and partying continue in their rooms till I had to say something. I may rethink about returning to this property based on food and noise issue
|Guest •||January 17, 2020|
Amazing customer service
Casa Velas wasn't inexpensive and at $550/nt for the cheapest room in a non-beach location you had better be able to deliver an incredible experience....and Casa Velas did just that. The food, service, landscaping and the room were all exceptional! When we wanted to go to the beach, the hotel shuttled us to a private beach club on the ocean. The beach club had an infinity pool that we were allowed to drink bottled beer in if we kept it in a koozie and everything tastes just a little bit better when your doing something considered so taboo in the USA. Our bartender (Benny) at the main resort was the perfect balance of friendly, professional and funny. KUDOS!!
|Guest •||January 11, 2020|
Birthday Celebration Delight
I celebrated a week at this all-inclusive resort (I was treated by my partner for my birthday) and what a wonderful place it was! So relaxing and comfortable. Food was gourmet and drinks delicious too! Staff was always friendly (special thanks to those who went above and beyond, Miguel and Luis!) Access to their sister beach club was a fantastic alternative nearby. Uber was reasonable to downtown PV, so we still had access to nightlife. Overall it was a very enjoyable vacation
|Guest •||January 09, 2020|
Casa Velas is darn near perfect!! And we say that having stayed at some of the finest hotels in many different parts of the world. It begins with the exceptional sample provided by the General Manager - we saw her at various dinners, events, etc. - she was always greeting guests and attending to even the smallest detail. She runs an exceptional team -- every single member of the staff - and I mean every single person in every interaction for our entire week's say - provided exceptional service. We have never stayed at any other hotel with such uniformly incredible service. As a consequence, we felt welcome and special at every point of our stay. This is what distinguishes Casa Velas from many other places that we have stayed. We also really liked: Upkeep and cleanliness: The facility is SPOTLESS and there is always someone cleaning something - immaculate bathrooms, pools, everything... Food Quality - Wow, we had pretty low expectations for an all inclusive but wow - the food was outstanding and plentiful. Concierge services - Before we arrived, our concierge -- Rogelio -- helped us to plan all of our golf outings, dinners, Spa, everything - he patiently answered all of my emails and responded to all of my requests. Spa - The spa - run capably by Rubi and her team - was wonderful - the service were great. The spa is beautiful and relaxing. Wait staff -- every single waiter was wonderful and attentive - including by the pool and at the beach. Comfort - the rooms are spacious, comfortable and clean. Beach and pools - very beautiful - and comfortable. Shuttles - VERY efficient! Lastly - - VALUE - this place is an exceptional value!!! We have never stayed at an all inclusive before and never thought we would like it but we loved it here!!!